Partial Refunds

Partial Refunds

 You can issue partial refunds through GrownBy. You may want to do this because:

  1. You are selling meat, cheese, or another product that is listed in your shop with a preliminary price and you need to adjust the final price down (Read more about Recommendations for Meat and Cheese sales on GrownBy here).
  2. There was an item in an order/invoice that was unsatisfactory or missing and you need to make it up to your customer

It is important to understand that Stripe and GrownBy fees are not refunded when you refund an invoice, whether full or partial. It may be advantageous to you and/or your customer to refund to farm credit if the customer purchases from you regularly. Farm credit never expires and when used, does not incur fees. 

Note: We recommend developing a pricing and refund policy for your farm. We recommend that you communicate your policy to your customers ahead of time and post it on your website and/or in your GrownBy shop. 

Meat and Cheese Sales with Partial Refunds

There are a number of ways to manage sales of meat and cheese on GrownBy. These sales present specific challenges which is why we have devoted several articles to the topic. You can read all about Meat and Cheese Sales here. 

If you set up your products with ranges that 

How to Issue a Partial Refund

To issue a partial refund, go to Invoices and find the invoice you need to adjust. Click Refund under the Action column. A pop-up will appear that looks like this: 



You can enter any value less than or equal to the total in one or the other of the Stripe and Farm Credit fields. You cannot refund partially to credit and partially to Farm Credit simultaneously. If the customer paid tips and fees, you can choose to refund them. You can also add a note for future reference for you and your customer. Click Confirm Refund when you're done. 

If you have any questions or concerns, please contact support@grownby.app or schedule a time to talk with us here!




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