GrownBy has features to help make delivery of your products and shares go as smoothly as possible. Delivery is linked to geographic Delivery Zones, which you define through zip codes. Once you set up Delivery Zone(s), they will only be available/viewable to Customers whose address falls within a defined zone. 

Note: Your customers’ addresses are saved and can be viewed and edited by the Customer in their account.

Adding a Delivery Zone

The first step to setting up Delivery is to define a Delivery Zone. To begin, click on Locations & Zones in the Menu on your Dashboard. 

Next, click Add Delivery Zone which will bring you to this page:

To create a zone, first enter a Delivery Zone Name and Delivery nickname.  Next, enter a Delivery fee. Finally, add all zip codes that make up the Delivery Zone. Customers will only be able to place an order if their address matches the zip codes you specify for the Delivery Zone. To help you determine which zipcodes to include, try this tool. As you enter each zip code, it will populate below the entry field. To remove a zip code, click the X next to it. When you’re done, click Save at the top right.  You will be redirected back to the Locations & Zones page. 

How Delivery Fees Work

There are a few important things to know about how Delivery fees behave in GrownBy: 

• They are invoiced separately from the Order itself.

• Orders with the same delivery location and day are bundled together and only charged one Delivery fee

• Customers receive email notifications of Delivery fees and fees are charged to the card on file early morning on the day of the delivery. 

Creating a Schedule for Your Delivery

The next step is to Create a Schedule for your delivery. Click Schedules in your Dashboard Menu, then Add Schedule

First, select the Zone from the drop down and then assign it a name. For example, this is an every Friday delivery you make in your “downtown” zone and you want to name it simply “Friday”. Optionally, you can add a Note. This is helpful if you want to let folks know when to expect their delivery or, if delivering to a non-home address, where to look for their delivery. The Order Cutoff Window field determines when you will stop accepting orders for this Schedule. If you enter "0", you can accept same-day orders up until the end time of the Schedule; "1" is midnight the day before the distribution; "2" is two days before the distribution. Finally, choose either Seasonal or Year-round and set the dates, times, and frequency for the Schedule. 

There is also a checkbox where you can easily temporarily suspend the schedule to prevent customers from buying from it. 

Exception Days

You can choose to skip or reschedule some of the days in the schedule within the system. You might want to do this if your regularly scheduled delivery falls on a holiday or if you want to establish a less regular or frequent schedule during some times of the year or month. 

To Reschedule a date in the Schedule, click once on the date and then once on the date that you want ro reschedule it to. The original date turns red and the reschedule date green. To skip a day entirely, double click on that date in your schedule. It will turn blue. A summary of your reschedule and skip days will appear to the right of the calendar under the heading, List of Exceptions. To remove one, just click the X next to that item. 

Making Your Products Available for Delivery

Each product needs to be set up for delivery before it will be available to your Customers. Go to Products and, if in the thumbnail view, click Edit on the right hand side. If you’re in the list view, click the three horizontal dots and then choose Edit.

In the Product Detail page, scroll down to Schedules & Availability and select a Schedule from the drop down menu. After you choose the Schedule, each of the next selectors narrow the Availability to a subset of the Schedule. So, if you have a Weekly schedule, you can use the Frequency selector to make it biweekly or monthly and the Start and End dates to make it only available for part of the year. Click Submit. 

Note: Each Product must be made available individually through the Products Menu in your Dashboard.